News from Willow Tree Surgery

The New Year has started with a burst of energy at Willow Tree Surgery, Trevelyan Walk. Responding to comments by patients about the difficulty of getting appointments, staff have developed a new system which allows patients to speak to a doctor on the telephone to plan their care. Advice can be given, tests arranged and patients who need a longer appointment, or one at a particular time of day, can be accommodated.

Feedback from the early days of the “GP triage” system, which is on trial, has been good from all sides. Patients are usually seen the same day and appointments are more efficient- for example, x ray and test results are available. Staff also feel less stressed. The system works best if patients can ring in first thing in the morning - the telephone number is the same 0117 9507750. The doctor will usually ring back within an hour.

Willow Tree Surgery
1 Trevleyan Walk, Henbury
Bristol BS10 7NY